Earlier this year, the Canadian Radio-television and Telecommunications Commission (CRTC) decided to ban unlocking fees for all smartphones.
The new rule comes into effect today, December 1, which means cellphone customers will have the right to have their phones and other mobile devices unlocked for free. Additionally, all newly purchased devices must be unlocked.
If a cellphone provider refuses to unlock a device, customers can file a complaint to the Commission for Complaints for Telecom-television Services.
— CRTCeng (@CRTCeng) December 1, 2017
Most providers have updated their websites with instructions on how to unlock a phone. Depending on the phone, some can be done remotely.
The CRTC also updated their regulations in terms of trial periods, which now allows customers to cancel contracts within 15 days at no costs, as long as they have used less than half their monthly usage limits.
Customers can also cancel a contract after 2 years with no cancellation fees – even if a longer term was agreed upon.