Have you tried to e-Transfer some money to someone this morning only to find that it wouldn’t go through?
You’re not alone. In fact the whole the of Canada is currently experiencing an outage of Interac’s e-Transfer service.
According to a statement on Interac.ca the company said that it has “temporarily taken the Interac e-Transfer service offline effective June 30, 2017 at 4:15 p.m. to allow us to best address technical difficulties with the service.”
We have temporarily taken the INTERAC e-Transfer service offline to address technical difficulties. https://t.co/iwP62Z1YV3
— INTERAC (@INTERAC) June 30, 2017
Interac describe the outage as an internal technical issue which has resulted in transactional delays, causing a number of transfers to be suspended.”
However they are emphasizing to customers that both the system and data remains secure.
In the meantime customers will not be able to send or receive money electronically using the service.
“Our top priority is making the Interac e-Transfer service fully operational as quickly as possible,” the company said.
“We are working closely with our technology partners and making every effort to bring the platform back up so that we can again begin processing transactions efficiently. Any transfers currently in transit are secure and will be processed when the system is back online.”
No other Interac services or products are currently affected. Interac Debit, Interac Flash, mobile Interac products, Interac Online, and Interac Cash are operating normally and customers can continue to use them as usual.