Canadian air passengers who experience travel disruptions that are within an airline’s control, such as flight and tarmac delays, cancellations, and lost or damaged baggage will soon be compensated.
The federal government has announced it’s rolling out its passenger protection rights, which include stipulations that airlines must compensate passengers for failing to provide adequate service.
The new regulations will be launched in two phases, with some regulations coming into effect on July 15, while others will not be lawful until December 15.
The new regulations, which apply to all airlines flying to and from Canada, require carriers to provide a certain standard of treatment or compensation to passengers without the customer first complaining to the Canadian Transportation Agency.
“The Air Passenger Protection Regulations establish a clear, consistent set of minimum airline obligations towards passengers if, for example, their flight is delayed or cancelled, they’re bumped from an overbooked flight, they sit on a plane during a tarmac delay, or their bag is lost or damaged,” said Scott Streiner, chair and CEO of the Canadian Transportation Agency.
Now that the Canadian Transportation Agency (CTA) has finalized the Air Passenger Protection Regulations, this is everything Canadians will be compensated for.
Beginning July 15, 2019, airlines will have to:
Beginning December 15, 2019, airlines will have to:
Here’s a more thorough breakdown.
In the case of a large carrier:
In the case of a small carrier:
In the case of a delay, cancellation or denial of boarding that is within the carrier’s control, the carrier must provide a minimum compensation of the following:
In order to receive compensation, a passenger must file a request for compensation with the carrier before the first anniversary of the day on which the flight delay or flight cancellation occurred.
Then, the carrier must, within 30 days after the day on which it receives the request, provide the compensation or an explanation as to why compensation is not payable.
The carrier must also provide compensation to the passenger as soon as it is operationally feasible, but not later than 48 hours after the time of the denial of boarding.