WestJet reports disclosure of customer information

Jul 31 2017, 3:18 pm

One of Canada’s major airlines has revealed that some of its customer data has possibly been compromised.

Over the weekend, WestJet reported that some WestJet Rewards member profile data has been disclosed online by an “unauthorized third party.”

According to the Calgary-based airline, none of the data contained credit card or banking information.

The airline has taken immediate steps to secure its affected systems, and they have been working with the Calgary Police Service and the RCMP cybercrime unit in its investigation. The Office of the Information and Privacy Commissioner of Alberta and the federal Privacy Commissioner have all been informed, according to WestJet.

“The privacy and protection of our guests’ information is a matter we take very seriously and we have worked swiftly and aggressively to resolve this incident,” said Craig Maccubbin, WestJet Executive Vice-President and Chief Information Officer, in a release. “WestJet is in the process of contacting affected guests and we deeply regret any inconvenience this may cause.”

In the meantime, WestJet is encouraging all its Rewards members to update their passwords on a regular basis.

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