It’s the busiest time of the year for cranberry sauce purchases, but one woman from Saint Catharines, Ontario found more than she bargained for when she opened up a can.
Aimee Viola D Rolla opened a can of Ocean Spray cranberry sauce over the Thanksgiving weekend and was greeted by a small, dark-coloured snake mixed in with the berries. A few days later, she posted images of the reptile on her Facebook page:
The images have since been shared over 4,500 times on the social network.
Rolla says she sent the snake to the Canadian Food Inspection Agency for analysis and she has received only $10 in coupons from Ocean Spray. After first notifying the company on Facebook, Ocean Spray responded with a canned message sent to numerous other customers on their page:
“Thanks for getting in touch and we’re very sorry to hear about your experience. We take the quality of our products extremely seriously and want ensure this is resolved properly. Could you please send us a private message with your details so we can investigate this matter further? Thank you.”
Kellyanne Dignan, the senior manager of cooperative communications at Ocean Spray told Vancity Buzz:
“We pride ourselves on the high quality of our products and nothing is more important to us than making sure the food we make is safe. We take all consumer reports, including the one you reference, very seriously and were very sorry to hear this consumer had a disappointing experience with our product and our brand. We are actively working with the CFIA to investigate and have spoken with the consumer several times. Both of these activities are ongoing. This is an isolated incident and all products currently in stores or in homes remain safe to consume.”