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Transportation, News

1,000,000 Compass Cards now being used to get around

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The Buzzer by TransLink Jul 19, 2016 5:00 am

One million active Compass Cards are being used on Metro Vancouver’s transit system.

“We’ve been eagerly watching the numbers climb towards one million, and we want to thank our customers for embracing the Compass Card and getting us to this milestone,” said TransLink CEO Kevin Desmond in a statement.

Revenues from fares during the period from April to June 2016 have increased by 8% compared to the same period in 2015. Overall, fare revenue has grown by 5% over the first half of 2016 compared to the same period last year.

“This not only means our customers are enjoying the benefits of the Compass Card, but that we’re also seeing early system benefits, with increases in both revenue and ridership just three months after closing the gates,” Desmond added.

So, who exactly is using a Compass Card? Check out these stats:

  • 100% of Monthly Pass users are using Compass
  • 95% of all other trips (Stored Value or other pass products) use Compass
  • Compass Cards have been tapped upwards of 400 million times since launching
  • Over one million Compass Tickets are used on a monthly basis
  • From March 1 to April 30, there has been a 23% decrease in cash boardings on buses in favour of the Compass Card
  • Over half of Compass Card journeys are made with registered cards
  • More than 1.5 million taps are recorded every weekday
  • 52% of transactions on the Compass Card website are performed on a mobile device
  • About 113,000 customers are using the monthly AutoLoad feature for their accounts

As previously announced, TransLink is also working to install proximity-sensor fare gates for passengers with disabilities who are unable to tap their Compass Card. The new entrances will be ready for use by the end of 2017.

In the meantime, to celebrate Compass Card’s one million user milestone, TransLink’s The Buzzer Blog is giving away eight transit packages of $50 of Stored Value plus other prizes. Details can be found here.

TransLink CEO Kevin Desmond and more celebrating 1,000,000 active Compass Cards!

TransLink CEO Kevin Desmond and more celebrating 1,000,000 active Compass Cards!


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The Buzzer by TransLink
Robert Willis is a Senior Communications Advisor for TransLink. He looks after digital communications, including social media for the organization. He’s also the editor of the Buzzer blog and newsletter.

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