In an effort to draw attention to the ongoing issue of 9-1-1 nuisance calls, E-Comm—the regional emergency communication centre for southwest B.C.—has released a list of 2013’s most absurd reasons to call the emergency line.
Throughout the year 9-1-1 call-takers submitted examples of calls they received that do not meet the test of an emergency call: A police, fire or medical emergency that requires immediate action because someone’s health, safety or property is in jeopardy or a crime is in progress.
Although the vast majority of people use 9-1-1 responsibly, there are countless jaw-dropping examples of when it’s “not okay” to call 9-1-1.
“More than 2,500 9-1-1 calls flow through E-Comm every day,” said spokesperson Jody Robertson. “Our teams are dedicated to helping to save lives and protect property. For them, having someone call 9-1-1 to ask for ‘the time of day’ is exasperating.”
E-Comm 9-1-1 call-taker Matthew Collins knows first-hand what it’s like to receive calls like the ones on the top-ten list as he was the recipient of the top 9-1-1-nuisance call of 2013: A request to rent a fire truck for a street party.
“What people don’t realize is that when they call 9-1-1 for information or any other reason that is not an emergency, they’re tying up valuable resources that are meant to be at-the-ready for people who are in serious need of help,” said Collins.
“Sadly, it was hard to narrow down our list of absurd reasons to call 9-1-1 to just ten,” added Robertson. “We’re reaching out today to remind the public that 9-1-1 is not an information line, it’s a life-line. 9-1-1 call-takers cannot answers questions about power outages, when the clocks turn back or local or international events. Please use both 9-1-1 and the non-emergency lines responsibly.”
E-Comm tweets its “9-1-1 head scratchers” every Friday and the top-ten list was compiled based on Twitter response from followers and input from staff.
E-Comm answers close to one-million 9-1-1 calls each year for MetroVancouver, theSunshine Coast Regional District, Whistler, Squamish and the Squamish-Lillooet Regional District (south and provides dispatch service to 32 police and fire departments.
Source: E-Comm | Image: Arena Creative / Shutterstock